Our Story

From a spark of an idea
to IT support worldwide.

Ask4Support began as a small part-time service helping friends and family with their tech. Over a decade later, we support hundreds of organisations across three continents, and we're still guided by the same simple commitment to service.

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Our journey

Over a decade of
doing things differently

2013

The first step

In 2013, Simon Bayley, our founder, decided to leave his job and take Ask4Support forward as a full-time business. He set up shop in a small office at Monument Business Park in Chalgrove and started to offer IT support to local businesses and primary schools around Wallingford.

2014-17

Growing with the right people

By April 2014, reputation grew, more opportunities came, and in turn we needed an extra pair of hands - enter David Dewey. Joining as a contractor with the skill set and ethic needed for the business, Simon and David's collaboration became instrumental to the growth of the business. Then, in November 2015, Simon and David moved into a converted garage at Simon's home, serving as a small office and workshop. November 2017 saw David joining A4S full-time as our Technical Director. His leadership and technical insight helped us improve how we worked and led the way in driving innovative ways to grow the company.

2020

Adapting through Covid-19

2020 was a year of challenges across the world - and like many businesses, we had to adapt quickly. The pandemic saw a rise in demand for remote working solutions, which meant we found ourselves in a position of helping our clients adjust to new ways of operating. To meet growing demand, we brought in more technical staff, and despite the economic uncertainty, we experienced rapid growth by providing essential remote working technology and solutions to our client base.

2021

A pivotal milestone

In January 2021, we moved into our current 1500-square-foot office in Wallingford, Oxfordshire. This new space allowed us to grow our team, adding a dedicated engineers' workshop, storage for clients' hardware, and meeting spaces for new business and internal meetings. This move was a testament to our growth and ambition - which is reflected by our impressive 35% growth year on year since relocating.

Today

Where we are now

Today - we're proud to have a dedicated 24/7 support team, a fully operational project delivery and management function, a client base spanning three continents and an active apprenticeship program, developing new talent into the industry.

Next

Looking ahead

What began with humble beginnings in 2013 has become a trusted IT support provider with global reach - we're proud to say we're still grounded in our same values with our unwavering commitment to service. As we continue to learn, expand and grow our client base - we're excited for what's next.

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What drives us

Our values

In a world where IT and technology move fast, the values behind the people delivering it matter just as much as the solutions themselves. At Ask4Support, being an IT company isn't just about systems, infrastructure, and security - it's about people and values.

Our values aren't just words - they guide how our team of IT, technology, and cyber security experts support our clients, how we solve problems, and build long-term partnerships.

Human first

We believe technology should serve people, not the other way around. Every decision we make (from how we answer the phone to how we design a solution) starts with the people involved.

Honest advice

We tell you what you need to hear, not what you want to hear. If a cheaper option exists, we'll tell you. If something isn't right for your business, we'll say so.

Committed to learning

Technology evolves fast. We invest heavily in training, certifications, and development, so our team stays ahead of the curve and you benefit from genuine expertise.

Always accountable

When something goes wrong, we own it. No finger-pointing, no blame-shifting. We take responsibility and focus on making it right, fast.

Ready to work with a team that genuinely cares?

Let's start a
conversation

No sales pressure. No jargon. Just an honest conversation about your business and how we can help.

Get in touch +44 1491 712 344