Meet our team
The people who make it happen
We're a collaborative team of IT, cyber security, and technology experts dedicated to helping organisations across the UK stay secure, work smarter, and grow with confidence.
Why choose A4S?
Why businesses choose Ask4Support
Straightforward IT support that works, backed by people who genuinely care about your organisation.
Real people, real answers
When you call us, a person picks up. No queue systems routing you to a script-reader. You get direct access to qualified engineers who know your setup.
Honest, vendor-agnostic advice
We don't push products for commission. If a cheaper or better option exists for your business, we'll tell you. Always.
Proactive by design
We monitor your systems around the clock. In most cases, we identify and resolve issues before they ever affect your team.
Fixed monthly costs
No surprise invoices. Our managed IT packages give you predictable pricing so you can plan with confidence and no bill shock.
Deep technical expertise
From Microsoft 365 migrations to advanced cyber security, our certifications and partnerships mean you get enterprise-grade knowledge without enterprise-grade cost.
Local roots, global reach
We're based in Wallingford, Oxfordshire, and support clients across the UK and three continents. We offer the personal touch of a local partner with the capability of a national firm.
People first
Human-centred
At Ask4Support, we are all about people. That means getting to know our clients, being available when you need us, and rolling up our sleeves to get things sorted. We're proud of the pragmatic and knowledgeable support we provide, and even prouder of the trust our clients place in us.
Every business is different. Our first call is always about understanding yours: your team, your pressures, your ambitions. Only then do we start talking solutions.
- No account managers acting as gatekeepers, just direct access to engineers
- We learn your systems, so you don't have to repeat yourself every time
- Available via phone, email, or remote access (whatever suits you)
- We treat your business like our own
The team
The people behind the tech
We're a team of experienced IT, cyber security, and technology professionals who are passionate about helping organisations get the very best from their technology.
Every member of our team plays a part in delivering the responsive support, trusted advice, and practical expertise that have made Ask4Support a trusted technology partner for organisations across the UK and beyond. Whether we're resolving day-to-day IT issues, delivering complex projects, or providing strategic guidance, we're here to help your organisation operate with confidence.
-
Dan Donnelly
Consultant CTODan provides strategic technology leadership, advising on innovation, cybersecurity and cloud strategy. As Consultant CTO, he helps shape the company's technical direction and supports the delivery of secure, future-ready technology solutions.
-
David Dewey
Technical DirectorDavid's love for IT started at a young age. After earning a degree in Computer-Aided Design, he worked across a range of IT roles before joining Ask4Support in 2014, first as a contractor and then as a Shareholder and Technical Director in 2017.
-
David Smith
Technical Service Delivery ManagerDavid oversees the delivery of our IT services, ensuring clients receive responsive support, clear communication, and consistently high service standards. Working closely with our technical team, he helps keep businesses running smoothly while continually improving the customer experience.
-
Flynn Jones
IT Support EngineerFlynn provides day-to-day technical support to our clients, helping to resolve IT issues quickly and efficiently. He enjoys solving problems and works closely with businesses to ensure their systems remain reliable, secure, and productive.
-
James Ross
Board AdvisorJames works closely with the leadership team, providing strategic advice to support our growth ambitions. Drawing on his extensive commercial experience, he helps shape key business decisions, identify new opportunities, and ensure the business remains focused on delivering long-term value for clients.
-
Jon Siv
IT Support EngineerJon supports clients across a wide range of IT systems, delivering practical technical assistance and helping organisations get the most from their technology. His proactive approach helps minimise disruption and keeps businesses operating efficiently.
-
Marc Juffkins
Board AdvisorMarc provides strategic guidance and commercial insight to the business, supporting its continued growth and development of the business. As a Board Advisor, he brings valuable experience and an independent perspective to help shape the company's long-term direction.
-
Rachel Bayley
Finance ManagerRachel manages our financial operations, overseeing everything from day-to-day finance administration to financial reporting and business support. She plays a key role in ensuring the business operates efficiently while helping provide a smooth and professional experience for both clients and suppliers.
-
Reggie Gesner
IT Support EngineerReggie works closely with our technical team to deliver dependable IT support, helping businesses maintain secure and high-performing technology environments.
-
Sabina Rozycka
Operations ManagerSabina oversees the day-to-day operations of the business, ensuring processes run efficiently and clients receive the high levels of service Ask4Support is known for. She works closely with every department to support continuous improvement and deliver an exceptional customer experience.
-
Siena Juffkins
Sales AdministratorSiena supports our sales and account management activities, helping ensure enquiries, quotations, and customer communications are handled efficiently. She plays an important role in delivering a smooth experience for both new and existing clients.
-
Simon Andrews
Senior Technical Support EngineerSimon contributes to the continued success of our technical services, supporting clients with practical IT expertise and helping deliver reliable technology solutions tailored to their business needs.
-
Simon Bayley
Managing DirectorSimon founded Ask4Support back in 2011, working closely with David Dewey (our Technical Director) to build an IT, technology, and cyber security business that does things differently. He is passionate about helping businesses unlock their potential through exceptional IT, cyber security and technology support.
From the team
News and insights
-
Company News
Ask4Support awarded a Microsoft Solutions Partner designation for Security
At Ask4Support, we have reached another exciting milestone, having been awarded a Microsoft Solutions Partner designation for Security. This latest…
-
Cyber Security
How IT services are shifting from reactive support to strategic enablement
For many years, IT support was largely viewed as a reactive service. Organisations invested in IT support services or outsourced…
-
Company News
Managed service provider, Ask4Support, launches AI readiness service
Oxfordshire-based managed service provider Ask4Support has launched a new ‘AI readiness’ service. The service has been designed to help organisations…
-
Education
What KCSIE 2026 means for cyber security and safeguarding in schools
From 1 September 2026, the latest Keeping Children Safe in Education (KCSIE) guidance raises the bar for how schools, colleges…
Work with a team that actually shows up
No call centres. No endless hand-offs. Just a dedicated team of experienced IT engineers who are available, responsive and invested in your success from day one. Whether you need fully managed IT support, cyber security, cloud services or strategic IT consultancy, we're here to help your organisation thrive.